CSMI ISO 9001-2015 Policy

CSMI ISO 9001-2015 Policy


ISO 9001-2015 Policy

Mission Statement

“CSMI is a technical services company that will deploy anywhere in the world to provide rapid response, rapid scaling and technical support that meets or exceeds the expectations of our US and NATO member Government and Commercial customers in support of their operational objectives.”

Vision Statement

The vision of CSMI is to continually grow and improve capability through the implementation of best practices driven by caring professionals empowered with the best personnel available.

Quality Policy Statement

All employees at CSMI are committed to continually improving quality to achieve our customer’s requirements.

We do this by:

  • Prioritizing our people, our processes, and our outputs
  • Providing opportunities for employee involvement and training
  • Providing on-time delivery of error-free services

Key Performance Indicators

CSMI’s quality management system KPI are established to enable CSMI to be our customers’ first choice. CSMI KPIs:

  • Total on time delivery of project tasks will be 99%
  • Zero contract nonconformities
  • Customer satisfaction score greater than 4.5 out of 5

Management will review KPIs at least annually to ensure relevancy to customer requirements.

quality policy certification from nqa

Quality Policies

  • Customer Focus

CSMI management prioritizes customer requirements and needs. Management will represent the needs of our customers in addressing their requirements by ensuring that:

  • Customer and applicable statutory and regulatory requirements are determined, understood, and consistently met
  • The risks and opportunities that can affect conformity of services and the ability to enhance customer satisfaction are determined and addressed
  • The focus on enhancing customer satisfaction is maintained

Leadership & Commitment

CSMI management is committed to customer satisfaction in the delivery of services. CSMI management is committed to maintaining an effective management system by:

  • Taking accountability for the effectiveness of the quality management system
  • Ensuring the quality policy statement and objectives are established for the quality management system and are compatible with the context and strategic direction of the organization
  • Ensuring the integration of the quality management system requirements into the organization’s business processes
  • Promoting the use of the process approach and risk-based thinking
  • Ensuring that the resources needed for the quality management system are available
  • Communicating the importance of effective quality management and of conforming to the quality management system requirements
  • Ensuring that the quality management system achieves its intended results
  • Engaging, directing, and supporting personnel to contribute to the effectiveness of the quality management system
  • Promoting improvement
  • Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility